Troubleshoot Tips for Flatsome UX Builder issues

Building a website with Flatsome is usually smooth, but occasionally, issues may arise that can slow you down. This guide walks you through the most common problems and how to troubleshoot them effectively.

Most Common Issues:

1. UX Builder not loading
2. Specific functions have stopped working
3. Error messages on your website (e.g., Critical Error, Fatal Error, Notices)
4. Unable to login or stuck in Maintenance Mode
5. Website is running super slow

Let’s break down how to solve each of these.

Best Practices for Debugging Flatsome Issues

Before diving into specifics, it’s a good idea to use a systematic approach when debugging your site. Here’s what I recommend:

1. Disable Optimization Plugins: Plugins that compress images, minify CSS/JS, or cache your site can sometimes cause conflicts with Flatsome or WordPress itself. Temporarily disable them to see if that resolves the issue.
2. Disable Code Snippet Plugins: If you’re using plugins to add custom code (e.g., CSS, JS, PHP snippets), these can interfere with Flatsome or your other plugins. Disable them one-by-one to identify if one is the cause.
3. Update Flatsome: Ensure that you’re using the latest version of Flatsome. Updates often include fixes for known bugs and compatibility issues.
4. Update All Plugins: Outdated plugins can conflict with Flatsome or WordPress updates. Make sure all your plugins are up to date.
5. Deactivate Suspicious Plugins: If your site was working fine before but suddenly stopped, a plugin conflict might be the issue. Disable plugins one-by-one to find the culprit. Start with plugins related to caching, security, or content builders.

Advanced practices

Test

Can’t Access the WordPress Backend?

If you can’t access your WordPress dashboard, don’t panic. Here are a few steps you can take:

• Reach out to your hosting support: They often have quick solutions, especially if the issue is server-related.

• Stuck in Maintenance Mode?

  If your site is stuck in Maintenance Mode after an update, you can fix this by deleting the .maintenance file from your server. To do this:

  1. Log in via FTP or your hosting control panel’s file manager.
  2. Navigate to your website’s root directory.
  3. Delete the .maintenance file. Follow this tutorial for a detailed guide.

• Restore a backup: If you have a recent backup, this can save you a lot of time if the issue is too complex to troubleshoot.

Still need help?

If these steps didn’t fix the issue, don’t worry—troubleshooting doesn’t have to be difficult. You can reach out to your hosting provider for help with server-related issues.

You can also join the conversation in the Flatsome Facebook Group for community support, or contact Flatsome Support directly if you need help from the theme’s developers.

If you need expert advice, check out our Flatsome professionals directory to find a specialist who can assist you.