Troubleshoot – Common Issues

Encountering issues with the Flatsome theme or UX Builder? Our comprehensive troubleshooting guides offer practical solutions to common problems, ensuring your website runs smoothly. From fixing loading errors to resolving plugin conflicts, we provide step-by-step instructions to help you get back on track.

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Common Flatsome and UX Builder Issues

Building a website with Flatsome is usually smooth, but occasionally, issues may arise that can slow you down. This guide walks you through the most common problems and how to troubleshoot them effectively. Most Common Issues:

UX Builder not loading
Specific functions have stopped working
Error messages on your website (e.g., Critical Error, Fatal Error, Notices)
Unable to login or stuck in Maintenance Mode
Website is running super slow

Best Practices for Debugging Flatsome Issues

Before diving into specifics, it’s a good idea to use a systematic approach when debugging your site. Here’s what I recommend:

Disable Optimization Plugins: Plugins that compress images, minify CSS/JS, or cache your site can sometimes cause conflicts with Flatsome or WordPress itself. Temporarily disable them to see if that resolves the issue.
Disable Code Snippet Plugins: If you’re using plugins to add custom code (e.g., CSS, JS, PHP snippets), these can interfere with Flatsome or your other plugins. Disable them one-by-one to identify if one is the cause.
Update Flatsome: Ensure that you’re using the latest version of Flatsome. Updates often include fixes for known bugs and compatibility issues.
Update All Plugins: Outdated plugins can conflict with Flatsome or WordPress updates. Make sure all your plugins are up to date.
Deactivate Suspicious Plugins: If your site was working fine before but suddenly stopped, a plugin conflict might be the issue. Disable plugins one-by-one to find the culprit. Start with plugins related to caching, security, or content builders.

Specific Troubleshooting Guides

For detailed instructions on resolving particular issues, refer to our in-depth guides:

Additional Support

If these steps didn’t fix the issue, don’t worry—troubleshooting doesn’t have to be difficult. You can reach out to your hosting provider for help with server-related issues. You can also join the conversation in the Flatsome Facebook Group for community support, or contact Flatsome Support directly if you need help from the theme’s developers. If you need expert advice, check out our Flatsome professionals directory to find a specialist who can assist you.